Troubleshooting

Condition

The door is difficult to close.

Cause: There is a gap between the roller latch and the strike plate.

Remedy: Adjust the roller latch protrusion.

Turn the screw in the front plate of the lock counter-clockwise to make the roller latch protrude more. Use a Phillips head screwdriver.

Cause: The automatic door seal descends too fast.

If the automatic door seal descends too fast, it prevents the door from closing properly.

Remedy: Adjust the automatic door seal.

See Adjust the automatic door seal in the Installation instructions.

Cause: The preload on the door is insufficient.

Remedy: Adjust the door opener arm length to increase the preload on the door.

  1. Loosen the screw attaching the door opener arm to the door opener arm bracket.
  2. Rotate the end of the door opener arm clockwise one turn at first to shorten the arm.
    Shortening the arm increases the preload on the door. You can rotate the arm at maximum two and a half (2.5) turns.

Cause: The door spring is too loose.

A spring inside the door opener motor adjusts the force required to open and close the door.

Remedy: Adjust the door spring tension.

Turn the set screw at the end of the door opener clockwise to increase the spring tension.
The hex key is provided with the door opener motor.

Cause: There is no adjustment plate under the lower hinge.

Remedy: Install an adjustment plate under the lower hinge.

  1. Disconnect the door opener power cord from the power adapter cord.
  2. Remove the self-tapping Phillips screws (2 pcs) of the wire holder in the upper right-hand corner of the door frame and set the screws aside.
  3. Detach the door opener arm from the door opener arm bracket.
  4. Open the door and lift it off the hinges.
  5. Screw out the 5x30 screws (4 pcs) and remove the lower hinge.
  6. Install a 1 mm (1/16 in) adjustment plate into the mounting hole of the lower hinge.
  7. Reinstall the hinge with 5x30 screws (4 pcs).
  8. Lift the door into place in the open position (~130°).
    Warning: Lifting requires two people. Make sure that the lower hinge falls into place.
  9. Attach the door opener arm to the door opener arm bracket.
  10. Install the wire holder to the upper right-hand corner of the door frame with self-tapping Phillips screws (2 pcs).
  11. Connect the door opener power cord and the power adapter cord.
    Tip: If the magnets on the door hit against the magnets on the side frame, push the magnets gently in with a rubber mallet.